Resume packet
Grant M. Jeffrey
Technology training, instructional design and AI implementation
hello@grantmjeffrey.com | linkedin.com/in/grant-m-jeffrey | grantmjeffrey.com
Contents
- ResumeEvery role, grouped by employer
- SkillsSeven skills, with proof
- EducationApp State, student teaching and Oak Ridge
- Experience timelineHow the roles stack
- Case studiesSummaries of both
- Kind wordsQuotes from colleagues
- Letters of recommendationSix letters, in full
Resume
Experience
NeighborImpact Aug 2022 to present
Hired as Information Systems Analyst and Technology Training Specialist in August 2022. Since then I've added four roles on top of that title, and all of them run at the same time: Green Team Chairman (January 2023), Volunteer Program Administrator (May 2024), Safety Committee Chairman (December 2024) and AI Implementation Administrator (November 2025).
NeighborImpact, Aug 2022 to present
Information Systems Analyst and Technology Training Specialist
I design, deliver and measure the technology training a 300-person community action agency runs on.
Training programs
- Design, deliver and evaluate three recurring training programs (weekly, biweekly and monthly) totaling 84 sessions a year.
- Run 66 new hire technology orientations a year, plus ad hoc sessions, across in-person, remote and hybrid formats.
- Range runs from one-on-one screen shares to emceeing an organizationwide AI conference.
- Developed an organizationwide cybersecurity training program for 300+ staff, with awareness month programming and real-time phishing alerts.
Communication and content
- Produce a weekly technology newsletter (49 editions in 2025) covering Microsoft 365, cybersecurity and emerging tools, with a gamified engagement program generating 1,500+ interactions a year.
- Administer the learning management system (Viva Learning), curate LinkedIn Learning content and maintain a central SharePoint training library.
- Produce video tutorials and media with Camtasia, Loom, ClipChamp, Canva and Snagit.
Systems that stick
- Built a KPI infrastructure tracking 73 measures across 19 programs, with a Power BI dashboard leadership uses to see the whole agency at once.
- Built a Jotform tracker for the agency's 2026 to 2029 strategic plan, following 6 goals and 42 initiatives.
- Moved the rental assistance application from paper to online, letting 2,300+ people apply without printing or delivering paper copies.
Support that teaches
- Manage help desk operations (14,200+ messages a year) and turn recurring support patterns into training content and self-service resources.
- Designed a customer satisfaction measurement program scoring 4.94 to 5.00 out of 5 across six categories, including response time, problem resolution and training resources.
He is also an exceptional teacher. Drawing on his background in education, he meets people where they are, adapts his approach to different skill levels, and ensures that new tools and processes actually stick.
Rachel Haakenson, Communications and Public Affairs Director, NeighborImpact
NeighborImpact, Jan 2023 to present
Green Team Chairman
I started NeighborImpact's first sustainability program and funded it with the cans it collected.
What we built
- Created the agency's first sustainability program, improving its rank in Oregon's Top 100 Green Workplaces from 87th to 44th in one year.
- Launched a can recycling program that has collected 80,000+ cans since launch, plus e-waste events that recycled 500+ pounds of electronics.
- Built a self-sustaining budget of about $1,500 a year from BottleDrop deposits and grants I secured.
- Still chair the team remotely from Charlotte.
NeighborImpact, May 2024 to present
Volunteer Program Administrator
I run the program that connects 1,400+ Central Oregon volunteers with the work that needs them.
Growing the program
- Led digital and print recruitment campaigns that grew registered volunteers by 38%.
- Welcomed 184 first-time volunteers in 2025 and filled 1,300+ shifts.
- Volunteers contributed 18,965 hours in 2025, up for the second straight year and worth about $691,000 in service value.
- Coordinate volunteers from 25+ partner organizations.
Keeping volunteers coming back
- Write a weekly volunteer newsletter that drives 13.5% of new volunteer referrals.
- Designed the Volunteer Passport, a stamp booklet that rewards cross-program participation, recruiting friends, hour milestones and skill building.
- Track post-shift satisfaction, which holds at 96%, above the 90% goal.
- Manage a program budget of about $15,000 a year.
Events
- Coordinated 66 volunteers and 230+ hours for Empty Bowls 2025, which raised $77,440 in sponsorships and ticket sales.
- Staffed Foodie Crawl 2025 with 40 volunteers contributing 120 hours.
NeighborImpact, Dec 2024 to present
Safety Committee Chairman
I rebuilt the safety committee into a working compliance program across every NeighborImpact site.
Rebuilding the committee
- Reformed the committee for OSHA compliance and trained members of record and inspectors on hazard identification and incident investigation.
- Recruited 14 inspectors across 31 locations.
Running inspections
- Project managed quarterly inspections at every site: 124 completed with zero uncorrected hazards.
- Overhauled hazard communication, including rebuilding safety data sheet binders for all sites.
NeighborImpact, Nov 2025 to present
AI Implementation Administrator
I helped a 300-person nonprofit go from having no AI policy to 100+ trained staff using it safely every day.
Governance first
- Chair the organization's AI Advisory Committee, which gives staff and leadership a shared place to set direction.
- Drafted the AI acceptable use policy and a client confidentiality policy before any tool reached staff.
- Serve as a cross-departmental AI champion, helping each program find uses that fit its work and its clients.
Choosing the platform
- Evaluated 7+ AI platforms against data privacy standards suited to an agency handling sensitive client information.
- Deployed 100+ licenses across the agency.
Training people to use it well
- Built an ongoing AI training series covering prompting frameworks, tool comparison and hands-on platform skills, with branded materials and full facilitator guides.
- The first session drew 30 RSVPs in one week, well above prior training attendance.
Northwestern High School Aug 2018 to Jun 2022
Northwestern High School, Aug 2018 to Jun 2022
Certified Teacher
Before I trained adults, I taught AP U.S. History, Government and Economics to 120+ students a year.
Results
- Reached a 54% AP U.S. History exam pass rate across four annual sections, above state, national and global averages.
- Kept state Civics Exam pass rates above 94%.
- Earned AP U.S. History certification and took on the school's most advanced social studies students as a young teacher.
Teaching for the real world
- Built lessons around current events and real-world examples, like teaching supply and demand through ride-share pricing.
- Taught government in a nonpartisan way that let students form their own views.
- Designed differentiated instruction and assessment for 120+ students a year across every course level.
- Offered tutoring before school, after school and during every lunch block.
Beyond the classroom
- Led the Government and Economics professional learning community through data-driven curriculum review, and collaborated in the Advanced Studies PLC.
- Advised the Model United Nations club, coaching students for university conferences.
- Ran an unofficial lunchtime chess club.
- Turned a fountain pen collection into a classroom incentive, crowdsourcing pens and ink from friends and family for students to earn.
Why it matters now
- The classroom is where I learned to design for real learners. It is the foundation of every training program I build today.
I can say without any reservations that Mr. Jeffrey is one educator that I would take with me to any school I was fortunate enough to lead.
Hezekiah Massey III, Principal, Northwestern High School
I consider him one of the top teachers in our district.
Jacqueline Persinski, Ed.D., Assistant Principal of Curriculum and Instruction
Grant Jeffrey is a champion of all students.
Patti J. Tate, Ed.D., Advanced Studies Coordinator, Rock Hill Schools
Board service (volunteer) Aug 2024 to Sep 2026
Heart of Oregon Corps, Aug 2024 to Sep 2026
Board of Directors
I served on the board of a Central Oregon nonprofit that gives young people job training, education and a path forward.
The campus
- Helped steer a capital campaign that raised $8 million for a centralized youth campus addressing housing and wildfire resilience. The campus is now open.
- Tracked construction budget, schedule and contingency through every board packet, from groundbreaking to opening.
- Supported funding from the Legacy 25 campaign, the State of Oregon, the Ford Family Foundation and corporate partners.
Governance
- Provided financial oversight through a finance department restructure, line of credit approvals and the annual audit.
- Brought nonprofit operations and technology experience to decisions on program expansion and funding priorities.
- Championed youth programs in conservation, construction, education and leadership development.
Term
- Served August 2024 through September 30, 2026, including more than a year as a remote board member after moving back to the Charlotte area.
Skills
What I bring, with proof
AI adoption and change management
Getting a whole organization using AI safely, not just buying licenses. Most rollouts stall at the tool, because adoption is a people problem.
Proof: Took a 300-person nonprofit from no AI policy to 100+ trained staff. I wrote the acceptable use and client confidentiality policies first, evaluated 7+ platforms against privacy standards and drew 30 RSVPs in one week for the first session.
Instructional design (ADDIE)
Building training from needs analysis through evaluation, designed so every learner can get there. Training that isn't designed gets forgotten.
Proof: 3 recurring programs (84 sessions a year), plus an AI training series with branded materials and full facilitator guides, all built on Universal Design for Learning. I also run the LMS (Viva Learning) and produce video with Camtasia, Loom, Clipchamp, Canva and Snagit.
Facilitation
Teaching live, to any group, in any format. The best design still has to land in the room.
Proof: 150+ training engagements a year in person, remote and hybrid, from one-on-one screen shares to emceeing an organizationwide AI conference. Plus 66 new hire orientations a year.
Learning evaluation (Kirkpatrick)
Measuring whether training worked, then using that to fix it. If you can't show impact, training is the first budget cut.
Proof: Designed a satisfaction program that scores 4.94 to 5.00 out of 5 across six categories. I also turn help desk patterns (14,200+ messages a year) into new training.
Data and reporting (Power BI)
Putting the numbers in one place so leaders can decide faster.
Proof: A KPI system tracking 73 measures across 19 programs, with a Power BI dashboard leadership uses to see the whole agency at once.
Process automation (Jotform and Microsoft 365)
Every paper form is a barrier for someone.
Proof: Moved the rental assistance application from paper to online, so 2,300+ people could apply without printing or delivering anything. I also built a tracker for the 2026 to 2029 strategic plan covering 6 goals and 42 initiatives.
Program building
Starting programs from nothing and making them last.
Proof: Grew registered volunteers 38%, to 1,421 active volunteers giving 18,965 hours in 2025. Rebuilt the safety committee: 124 inspections across 31 sites with zero uncorrected hazards. Started the agency's first sustainability program and moved its statewide rank from 87 to 44.
Education
Education
I'm context obsessive. As a kid I checked out biographies and encyclopedias from the library, because I can't understand something until I know how it got there. Helping other people get there too is the job I've had ever since.
Appalachian State University
B.S. in History, Secondary Social Studies Education, 2014 to 2018, Boone, North Carolina
I picked App State for its teacher prep program and for Boone itself. The mountains were the draw, and the move was my first step west. (Oregon came later.)
The class that stuck. Professor Anatoly Isaenko's course on ethnic conflict traced conflicts back to their root causes. It's still how I approach a problem: learn how it got here before trying to fix it.
The idea I use every day. Universal Design for Learning, from an accessibility course in the Reich College of Education. Offer scaffolding to everyone who wants it, because it helps everyone and hurts no one. I build it into every training I design, and into this site.
Outside class. I founded and led a student organization, planning and running campus events.
Student teaching, Marvin Ridge High School
Spring 2018, Waxhaw, North Carolina
I taught IB World History and Honors Civics and Economics to three classes of 10th and 11th graders, about 20 to 25 students each.
My cooperating teacher, Matthew Gaine, was known for exceptional standards. Meeting them was the real test of the semester, and it set the bar I've held myself to since.
What the classroom taught me that coursework couldn't: how to run a room, and how to pace a lesson in real time when the plan meets actual students.
Oak Ridge Military Academy
2012 to 2014, Oak Ridge, North Carolina
I needed structure, and Oak Ridge gave me plenty: full-time JROTC, uniforms every day, inspections, formations and mess hall food. It also gave me close friends.
I served on battalion staff as S-5 (Public Affairs), which put me in front of the corps giving speeches. I also earned membership in the National Honor Society and Mu Alpha Theta.
What stuck: discipline, leading peers and attention to detail. I still make my bed with hospital corners.
Learning by doing, now learning the why
Most of what I know about training adults I learned on the job. Running 150+ sessions a year teaches you quickly what works. Now I'm going after the principles behind it, so I can explain why something works, not just that it does.
Next up: Microsoft AI-901 (Azure AI Fundamentals), ATD instructional design training and Kirkpatrick certification.
Licenses and certifications
- North Carolina teaching license, social studies, grades 9 to 12 (inactive)
- South Carolina teaching license, social studies, grades 9 to 12 (inactive)
- AP U.S. History certification
Experience timeline
Two employers in eight years. Every new role was added, not swapped.
I've had the same title at NeighborImpact since 2022. Each role below was added on top of it, so they run side by side instead of one after another.
Northwestern High School Aug 2018 to Jun 2022
NeighborImpact Aug 2022 to present
- Information Systems Analyst and Technology Training Specialist Hired Aug 2022, to present
- Green Team Chairman Added Jan 2023, to present
- Volunteer Program Administrator Added May 2024, to present
- Safety Committee Chairman Added Dec 2024, to present
- AI Implementation Administrator Added Nov 2025, to present
Board service (volunteer) Heart of Oregon Corps, Aug 2024 to Sep 2026
Case studies
Two projects, in short
Cross-program reporting, built from scratch
How I built NeighborImpact's first agencywide reporting system without a data team or a consultant.
There was nothing to replace
When I started on this, NeighborImpact didn't have an old reporting system that needed fixing. It didn't have one at all. Each of our programs tracked its own numbers its own way, and there was no single place leadership could go to see how the agency was doing.
What I tried first
I looked at dedicated KPI platforms, including SimpleKPI and Spider Impact, and spent real time in Smartsheet. None of them fit. They were either too expensive for a nonprofit our size, or they assumed a tidy grid of numbers when about a third of what we needed to track turned out to be compliance items, simple yes-or-no questions about whether something happened.
What it opened up
Once the pattern worked for KPIs, it worked for other things too. I've used the same approach for enrollment tracking, customer feedback and a Jotform tracker for the agency's 2026 to 2029 strategic plan, which follows 6 goals and 42 initiatives.
Full story: grantmjeffrey.com/work/cross-program-reporting/
Rolling out AI at a 300-person nonprofit
How NeighborImpact went from no AI policy to 100+ trained staff, in that order.
Policy before tools
Staff were already curious about AI, and some were already using free tools on their own. For an agency that handles sensitive client information, that's a real risk. So the first thing we built wasn't a training. It was a set of rules.
Picking a platform
I evaluated more than seven AI platforms against data privacy standards that made sense for a community action agency. We landed on Claude and rolled out licenses in stages. We're now past 100.
Teaching people to use it well
A license doesn't do much on its own. I built an ongoing training series that covers how to write a good prompt, how the tools compare and how to use them in real work, with facilitator guides so other people can teach it too. The first session drew 30 RSVPs in a week, more than any training we'd run before.
Full story: grantmjeffrey.com/work/ai-rollout/
Kind words
What colleagues say
From NeighborImpact
What stood out immediately was his ability to translate complex tools and technologies into systems that staff could actually use and adopt.
Rachel Haakenson, Communications and Public Affairs Director, NeighborImpact
He doesn't just respond to requests, he proactively anticipates needs, researches solutions thoroughly, and brings back options that are already vetted and ready to implement.
Rachel Haakenson, Communications and Public Affairs Director, NeighborImpact
He is also an exceptional teacher. Drawing on his background in education, he meets people where they are, adapts his approach to different skill levels, and ensures that new tools and processes actually stick.
Rachel Haakenson, Communications and Public Affairs Director, NeighborImpact
Grant is one of the most capable and reliable operators I've worked with; a truly invaluable asset to the organization whom I would hire for any team without hesitation.
Rachel Haakenson, Communications and Public Affairs Director, NeighborImpact
From Northwestern High School
I can say without any reservations that Mr. Jeffrey is one educator that I would take with me to any school I was fortunate enough to lead.
Hezekiah Massey III, Principal, Northwestern High School
I consider him one of the top teachers in our district.
Jacqueline Persinski, Ed.D., Assistant Principal of Curriculum and Instruction
Grant Jeffrey is a champion of all students.
Patti J. Tate, Ed.D., Advanced Studies Coordinator, Rock Hill Schools
Mr. Jeffrey teaches students with both rigor and empathy.
Patti J. Tate, Ed.D., Advanced Studies Coordinator, Rock Hill Schools
I have secretly hoped that he would eventually replace me as a department chair.
Amy Bergeron Medina, Social Studies Department Chair
The questions and discussion throughout the activity made Supply and Demand real and applicable to each and every student.
Misty D. Gray, Mentor Teacher
Letters of recommendation
Letters of recommendation
Rachel Haakenson
Communications and Public Affairs Director, NeighborImpact. LinkedIn recommendation, April 2026.
I worked closely with Grant at NeighborImpact, where he stepped into a newly created IT role that quickly expanded in scope based on his capabilities. What stood out immediately was his ability to translate complex tools and technologies into systems that staff could actually use and adopt.Grant has a rare combination of speed, curiosity, and follow-through. He doesn't just respond to requests, he proactively anticipates needs, researches solutions thoroughly, and brings back options that are already vetted and ready to implement.He is also an exceptional teacher.Drawing on his background in education, he meets people where they are, adapts his approach to different skill levels, and ensures that new tools and processes actually stick. Grant approaches people and problems without judgment, adjusts quickly to different working styles, and takes ownership in a way that makes everyone around him more effective. His human-centered approach and relentlessly positive attitude are a major stand-out in any setting. Grant is one of the most capable and reliable operators I've worked with; a truly invaluable asset to the organization whom I would hire for any team without hesitation.
Jacqueline Persinski, Ed.D.
Assistant Principal of Curriculum and Instruction. Open the PDF (opens in a new tab)
Patti J. Tate, Ed.D.
Advanced Studies Coordinator, Rock Hill Schools. Open the PDF (opens in a new tab)
